FAQs

ORDER INFORMATION

We find that the extra cost of shipping plus emissions don’t add up for exchanges and returns on intimate products. However, we want you to be in love with your purchase. So, if you experience any issues with your order, received something in error or are unhappy please reach out to Customer Support at orders@medicinemamasapothecary.com and we would be happy to make it right.

We want you to love your purchase and since we believe in them so much, we do offer a 30-day money back guarantee on all full priced products. Simply email our customer support team at orders@medicinemamasapothecary.com with your order number and description of the issue you are experiencing, and we would be happy to help you.

Medicine Mama's Apothecary

No! We are proudly certified cruelty-free by the Leaping Bunny Program. The Coalition for Consumer Information on Cosmetics’ (CCIC) Leaping Bunny Program administers a cruelty-free standard and the internationally recognized Leaping Bunny Logo for companies producing animal-friendly cosmetics or household products. The Leaping Bunny Program provides the best assurance that no animal testing is used in any phase of product development by the company, its laboratories or its suppliers. Read more about the Leaping Bunny Program at leapingbunny.org.

Medicine Mama’s Apothecary and our suppliers are committed to sustainable and responsible sourcing practices. Our products are certified cruelty-free and contain ingredients that have been traced back to the point of origin to ensure they have been ethically and legally sourced.  

Organic means that no chemical fertilizers, synthetic substances, irradiation, sewage sludge or genetically modified organisms (GMOs) were used in or around the raw materials being used, or the facility in which the products are manufactured. We are proud to offer certified organic skincare products that are made with organic oils, beeswax and honey, and free of all parabens, sulfates, fragrances and chemical synthetic fillers.

Our mission is to create the highest quality natural products possible, which is why all Medicine Mama’s Apothecary products are made from ONLY pure, certified organic ingredients. In accordance with California’s Toxic-Free Cosmetics Act, our products do not—and never will—contain any of the following: formaldehyde, paraformaldehyde, methylene glycol, quaternium-15, mercury, dibutyl/diethyl hexyl phthalates, isobutyl/isopropyl parabens, any member of the family of toxic chemicals known as PFAS, and M- and o-phenylenediamine.

We do not manufacture sunscreen nor do our products contain sunscreen, however, we recommend incorporating an organic sunscreen into your daily skincare routine. 

Rest assured, the formula has not changed. The reason the color/scent of the products can change is because we source organic raw materials. Depending on the season and nectar/flower source, the honey, olive oil and beeswax can vary in color from bright yellow to greenish brown. The scent and color of our products are never manipulated or processed with de-colorants or deodorants, which allows for this variation, but the efficacy and quality always remain intact.

That is a great question and one we get often. Allergies to bee stings actually have no relation to honey and hive products as they are caused by bee venom, a completely different chemical compound. If you are concerned about potential allergies to honey and hive products, we do suggest you try a tiny dab first—but all Medicine Mama’s Apothecary products are lab-tested to be 100% zero allergen non-irritant. 

All Medicine Mama’s Apothecary products are safe to use on all ages and skin types. While we cannot advise on specific medical issues, we can—with certainty—guarantee that our products can soothe, calm and moisturize even the most irritated skin. If you have any questions regarding specific skin conditions, we suggest speaking to your dermatologist.

Each product’s batch date is heat-stamped on our label on the bottom of the container, either above or below the barcode. Most of our products use the Julian date for batch date, which is the production date. This is considered to be the number of elapsed days since the beginning of a particular year. The first two digits of the code are the last two digits of the year, followed by the number of elapsed days. For example, the Julian date in 5-digit format for the calendar date of 06/09/2020 would be 20161.

On some of our products, the batch date is listed in the format using the first digit for the year (for example, 2020 = 0), the following two digits are the month (for example, June = 06), followed by the last two digits representing the day. The date of 06/09/2020 in this format is listed as 00609.

The expiration date is two years after the stamped batch date.

We ship all our orders through USPS. You will receive a tracking number in an email after you place your order, at which time you can track your shipment’s progress on the USPS website. Most orders arrive within seven days.

All international orders are shipped via USPS Priority Mail International and rates vary based on location. These rates are not controlled by Medicine Mama's Apothecary. 

We offer a 30-day 100% money back satisfaction guarantee on all purchases made on our website. If for any reason you don’t love our products, you are welcome to return them within 30 days of receipt for a complete refund of your purchase price (less S&H), with no questions asked.

Please return your merchandise with your original invoice to the address below. If you don't have your original invoice, please make sure to include your name and shipping address as you believe it appeared on the invoice.

Ship all returns to:

Medicine Mama’s Apothecary

Attn: Returns

2111 N Commerce Parkway

Weston, FL 33326

If you purchased from an independent retailer or another online retailer, please return the product following their respective guidelines.

On November 1, 2020 we launched a new subscription program. Security protocols restricted us from retaining the order history prior to this date during the transition. New order histories will be logged accordingly after the November 1, 2020 date. Information regarding your subscription details are available through the Manage Subscription link in your customer account.  

VMAGIC

Lavishly without restraint and daily with confidence, because it makes you feel so good, comfortable, sexy and fresh!

The Vmagic Lips Stick has a dial at the bottom. Simply twist the dial halfway around, swipe the balm off the top with your fingers or a tissue and gently rub it onto your labial lips, clitoris, perineum---or wherever you want to feel fabulous down there. Twist the dial further around for a larger amount of balm if desired or needed. Of course, you can also apply the Vmagic Lips Stick directly from the applicator to your skin if you wish.

One in four women across a variety of age groups have experienced vulva pain, irritation and/or discomfort at some point in their life. There are several causes of vulvar dryness, thinning and irritation, with the most common being the following:

• Menopause/hormonal changes

• Oral contraceptives

• Steroid creams

• Hormone treatments

• Irritants found in soap, detergent and sexual aids

Vmagic provides instant relief for red, irritated skin and supports skin’s integrity over time to help relieve thinning and irritation while also restoring a healthy balance to vulvar skin.

Vmagic is a cosmetic and intended for external use, however, if it happens to come into contact with your vagina (interior region), there is no need to worry as Vmagic products are 100% organic, free of chemicals and lab-tested for safety.

Yes, Vmagic products are safe, gentle and effective on even the most delicate skin. Vmagic is lab-tested for safety and has a perfect score of zero on the irritant index.

For optimal skin health, use Vmagic daily, reapplying as often as needed or desired. Immediately after use, you will feel relief from dryness, itching and inflammation. After a few days of use, the overall health, balance and skin integrity will improve.